Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 you have up to 14 calendar days from when you receive the goods to let us know that you want to return an item. You then have a further 14 calendar days to actually return the item or provide proof of return. You will be offered an exchange or credit note to use at Toybox Kettering valid for 6 months
However, If you receive goods that have been damaged in transit, or develop a fault within 14 days of accepting delivery, please contact us for a refund or replacement goods at our cost. If your product develops a manufacturing fault after 14 days, but inside 3 months of accepting delivery, we will contact the manufacturer on your behalf to try and resolve the issue.
This offer does not affect any rights you have under the Sale of Goods Act or Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014.
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